• Can I return unwanted items?

Yes, if you no longer require your goods, or you have ordered an incorrect item by mistake, we will offer a full refund minus shipping within 30 days of purchase if the item is returned to us unused, with no wear and tear and in its original packaging. Gas items, e.g. gas heaters will also need diesel removed before shipping. Please note we can provide a Prepaid Label (UK Mainland only) for $9.00, but this fee will be deducted from the refund total.

• Can I make an exchange?

If you are unhappy with your purchase, you can exchange it for another product of the same value at your cost as long as the goods can be returned in sellable condition (unless exchanging over a manufacturer’s defect) with their original packaging. This must be within 30 days of purchase.

• I have been delivered an incorrect item, what do I do?

We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however, unfortunately sometimes mistakes can still be made. If this happens, please inform us within 48 hours and we will arrange the return and redeliver your correct item/s as quickly as possible.

• My goods have been delivered and are damaged, what do I do?

Every package we send to you needs to be received in person. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. You must inform us immediately by live chat, email or phone of any damaged goods.

• Do I need to return my free gift with my order?

Yes. Whenever you need to return an order, it is expected that any free gifts you redeemed through the order will also be returned. This is to protect us from exploitation. Please also note that the free gift item needs to be in brand-new condition with its original packaging along with your returned item.

• How long should I wait to receive my refund?

Refunds will be generated back to the original payment method within 2 working days upon receipt by our warehouse and generally take 3 to 5 working days to clear. A receipt for your refund will also be emailed to you. Please note, your return must be identifiable with proof of purchase, a delivery note or your order ID enclosed in the parcel to receive your refund.  

You must also ensure you have raised a Return Request via our website or contacted our Customer Service Team prior to returning your order for your authorised Returns Code. Returning your order without this code may result in your refund being delayed.